New Students Complete Steps 1-3

Student Help and Instructions

Student User ID and initial password was included in their acceptance letter.  To retrieve a User ID complete the following steps:

  • Click here to retrieve User ID.
  • Enter last name and social security number, or Colleague ID number.
  • WCC User ID will be displayed on screen.  Example: jdstudent123
  • WCC Email is User ID + @students.wilkescc.edu.  Example: jdstudent123@students.wilkescc.edu

Multi-Factor Authentication (MFA) requires users to provide more than one method of authentication when accessing WCC resources off campus or changing security preferences.  Users must add two, or more, methods to their Office 365 account.  Users can use these methods to for MFA and to reset their passwords.

Enroll in MFA and Password Reset

New users will be prompted to add a MFA method to Office 365 the first time they log in.  Users must have at least two methods for MFA and Password Reset.

  • Go to My Profile http://myprofile.microsoft.com/
  • Sign in with college email and current password. (Example: jdstudent123@students.wilkescc.edu)
  • New Users will be prompted to add a MFA method the first time they log in.  Users can use the Microsoft Authenticator App, or choose to add another method.   We recommend text to phone for most users.   See the options and follow the prompts on screen.
  • Security methods options for MFA are:
    • Phone (text to phone is recommended )
    • Phone (call mobile phone is recommended)
    • Alternate Phone
    • Authenticator App
  • After a method is added, select Security Info to add additional methods for MFA or Password Reset.
  • Select Add Method and choose from the options:
    • Phone (text to phone is recommended )
    • Phone (call mobile phone is recommended)
    • Security Questions (is recommended for Password Reset)
    • Email other than WCC email (recommended for Password Reset)
    • Alternate Phone
    • Authenticator App

Users must have two methods for MFA and Password Reset.

Watch this video to learn more!  Enroll in MFA and Password Reset

If you are unable to sign in or need assistance, submit a Prowler Help ticket.

Users can update security methods for MFA in their Office 365 profile.

  • Go to Office 365 My Profile http://myprofile.microsoft.com/
  • Sign in with college email and current password (Example: jdstudent123@students.wilkescc.edu)
  • Select Security Info
  • Users must complete an additional security method to gain access to Security info.
  • In the Security Info, current methods will be shown.
  • Delete any old methods.
  • Select Add Method to add additional methods. Options are:
    • Phone (text to phone is recommended)
    • Phone (call mobile phone is recommended)
    • Security Questions (recommended for Password Reset)
    • Email other than WCC email (recommended for Password Reset)
    • Alternate Phone
    • Authenticator Apps

Users must have two methods for MFA and Password Reset.

Users can reset their own passwords after they setup security methods in Office 365. If you have not enrolled in Multi-Factor Authentication and Password Reset, see those instructions.

  • Go to Office 365 Password Reset
  • Enter college email (Example jdemployee123@wilkescc.edu)
  • Respond to security Captcha by following prompts
  • Create new password with minimum of twelve characters and three of the four complexity requirements of upper case letters, lower case letters, numeric, or special character.

Watch this video to learn more! How to reset your password

If you are unable to reset your password, submit a Prowler Help ticket.

Self-Service is an online tool that provides students with real time, up-to-date, confidential access to specific college information. Students may search for course sections, view class schedules, check final grades, print an unofficial transcript, and view account status (holds/fines due, tuition and fees due).   Students will register online via Self-Service during registration periods.

How to Sign In to Self-Service

Navigate to the Student Portal at https://www.wilkescc.edu/wccprowler/

  • Click the Self-Service icon.
  • Enter college email and current password
  • Users off campus will be prompted with an additional security method.
  • Choose from the menu options

 For more detailed instructions see the attached How-Do-I guides and videos.

How to register for classes

How to resolve a scheduling conflict

How to print your schedule

How to drop a course

How to add your schedule to your calendar 

How to access my progress

How to read my progress

How to view a new program

How to view grades

How to Register – Video

Microsoft Office 365 includes your favorite Office features online and allows you to create sophisticated documents and presentations, and collaborate in real time with classmates, faculty, and Wilkes Community College support services. Your WCC Office 365 account give you access your college email, 1TB of OneDrive storage, and access to download Microsoft Office Apps at home.

How to Sign In to Office 365

Navigate to the Student Portal at https://www.wilkescc.edu/wccprowler/

  • Click the Office icon
  • Enter WCC email address and current password. Example: jdstudent123@students.wilkescc.edu
    Users off campus will be prompted with an additional security method.
  • Select from Apps
    • Outlook to access your college email and calendar
    • OneDrive to store documents or share documents with others

For more detailed instructions see the attached How-Do-I guides and videos.

How to log into Office 365 video

How to log into Office 365 

How to create and share a file in Office 365 video

How to access and edit a file shared with me in Office 365 video

Moodle is Wilkes Community College’s online learning management system. Moodle provides a space for all courses and a central location for accessing online course information, such as course announcements, course syllabi, grades, activities, assignments, tests, discussion boards, content and instructor email.   Student Moodle accounts are created with 48 hours of registering for their first course.

Courses will appear in Moodle on the first day of class.

How to Log In to Moodle

Navigate to the Student Portal at https://www.wilkescc.edu/wccprowler/

  • Click the Moodle icon.
  • Enter User ID and current password.
  • Select Log In

Help available in Moodle. 

A Moodle User Tour is a guide to help users learn how to navigate a Moodle page.

  • Log into Moodle
  • Scroll to the bottom of the page and select “Reset User Tour”
  • User Tours can be found on the following pages:
    • Moodle Site Home
    • Moodle Dashboard
    • Any Course Home Page
    • Any Course Gradebook
    • User Profile
    • Edit Profile

For Moodle Help, see the Help & Support section located in Moodle, scroll to the bottom of the screen.

If you are unable to access Moodle, submit a Prowler Help ticket for assistance.

Students can submit electronic forms to their instructor, advisor, or other departments of Wilkes Community College. Forms may only be available during specific time periods as designated on the Academic Calendar, such as the student drop form.

How to Log In to E-Forms

Navigate to the Student Portal at https://www.wilkescc.edu/wccprowler/

  • Click the E-Forms icon.
  • Enter User ID and current password.
  • Select Submit
  • Expand Forms, then select form from menu
  • Complete Form as prompted
  • Submit form at the bottom

For more detailed instructions see the attached How-Do-I guides and videos.

How to use E-Forms

How Do I....?

Learn more about Wilkes Community College resources and how to access them by reading the information to the left.

Select a topic to expand for more detailed information.

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Prowler Help Desk is monitored during the following times:

Fall and Spring Semesters (on class days only):
Monday-Thursday, 7 a.m.-5:30 p.m.
Friday, 7 a.m.-3 p.m.

Summer Semester (on class days only):
Monday-Thursday, 8 a.m.-5 p.m.
Friday: Closed

Prowler Help Desk requests submitted after hours will be reviewed when Prowler Help Desk reopens.
For in-person assistance, you may also visit the Academic Support Center located on the third floor of Thompson Hall on the Wilkes Campus.