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ANNOUNCEMENTS

2021 Spring & Summer Registration

Registration is currently open for the 2021 spring and summer terms. Register now to ensure that you get the classes that you need! Go to the Registration page for more details.

WCC Apps

Get the new exclusive mobile app for WCC Moodle! Download Open LMS from the App Store. Get your college emails right on your phone with the Outlook App. Download the latest app from the App ...

1098-T Forms

The 2020 1098-T forms for Wilkes Community College have been mailed. For more information regarding educational tax credits and what is considered qualified tuition/fees, visit the IRS website. Please note that college personnel may not ...

Annual Security Report, Consumer Information Disclosure and FERPA Announcement

Federal regulations require that educational institutions provide specific information each semester to students and employees.  The following notice is concerning the Annual Security Report, Consumer Information, and FERPA. Annual Security Report (ASR)Federal regulations require that ...

EVENTS

  • November 9 – June 1Online Registration for Currently Enrolled Students for Summer Term (8-Week and 1st 4-Week Block)
  • November 9 – June 28Online Registration for Currently Enrolled Students for Summer Term (2nd 4-Week Block)
  • April 8 – June 1New and Returning Student Advising & Registration for Summer Term (8-Week and 1st 4-Week Block)
  • April 8 – June 28New and Returning Student Advising & Registration for Summer Term (2nd 4-Week Block)
  • April 8 – August 17New and Returning Student Advising & Registration for Fall Semester (16-Week and 1st 8-Week Block)
  • April 8 – August 17Online Registration for Currently Enrolled Students for Fall Semester (16-Week and 1st 8-Week Block)
  • April 13Exam Prep - Virtual Mentor Workshop for SAGE Members12:00 pm – 1:00 pm
    Not a SAGE member? Click here to apply.
  • April 13Heather Johnson's College Journey Story for SAGE Members2:30 pm – 3:15 pm
    Not a SAGE member? Click here to apply.
WCC Calendar

HOW DO I…?

Your User ID and initial password were included in your acceptance letter.

  • Click here to retrieve your User ID.
  • Enter your last name and Social Security Number, or your Colleague ID number.
  • Your WCC User ID will be displayed on screen. (Example: jdstudent123)
  • Your WCC email address is your User ID + @students.wilkescc.edu. (Example: jdstudent123@students.wilkescc.edu)

Multi-Factor Authentication (MFA) requires users to provide more than one method of authentication when accessing WCC resources off campus or changing security preferences. Users should add two or more methods to their Office 365 account. Users can use these methods for MFA and to reset their password. Users must have at least two methods for MFA and Password Reset.

New users will be prompted to add a MFA method to Office 365 the first time they log in.

  1. Go to My Profile.
  2. Sign in with your WCC email address and current password.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. New users will be prompted to add a MFA method the first time they log in; otherwise, select Security Info on the account overview screen to be taken to the Security Info page, and click to add method. Security method options are:
    1. Authenticator App (available from the Google Play Store or the Apple App Store)
    2. Phone or alternate phone number (we recommend text to phone for most users)
    3. Email address (must be an email address from outside WCC, such as a personal email address)
  4. Select a method and follow the prompts on the screen.
  5. If you are a new user, you will now need to select Security Info to add additional methods. If you are already on the Security Info page, click to add method and choose from the same options as above, or security questions.
  6. You may add as many authentication methods as you like. It is recommended to always set security questions in addition to any other methods you choose, in case you lose access to any of those accounts or devices.

Users must have at least two methods for MFA and Password Reset.

video tutorial of this process is available.

If you are unable to sign in or need assistance, submit a Prowler Help Desk ticket.

Users can reset their own passwords after they set up security methods in Office 365.  If you have not enrolled in Multi-Factor Authentication and Password Reset, see those instructions above.

  1. Go to Office 365 Password Reset.
  2. Enter your WCC email address.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Respond to the security Captcha by following the prompts on your screen.
  4. Create a new password with a minimum of twelve characters and three of the four complexity requirements of upper case letters, lower case letters, numeric characters, or special characters.

video tutorial of this process is available.

If you are unable to reset your password, submit a Prowler Help Desk ticket.

Self-Service is an online tool that provides students with real time, up-to-date, confidential access to specific college information. Students may search for course sections, view class schedules, check final grades, print an unofficial transcript, and view account status (holds/fines due, tuition and fees due). Students will register online via Self-Service during registration periods.

  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. If you are off campus, you will be prompted with an additional security method.
  5. Choose from the menu options.

Every 180 days, you will be asked to confirm and/or update your mailing address, email address, phone number, and emergency contact information before you will be allowed to register.

  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on the User Options icon and then click on User Profile.
  5. If your mailing address, email address, and phone number are correct, then click the Confirm button for each one. If you need to update information, follow the appropriate step(s) below:
    • To edit your mailing address, click the Add New Address button.
    • To add an email address, click the Add New Email button.
    • To add a phone number, click the Add New Phone button.
    • To edit an email address and/or phone number, click on the pencil icon.
    • To delete an email address and/or phone number, click on the X icon.
  6. To update and confirm your emergency contact information, click on the User Options icon and then click on Emergency Information.
  7. If your emergency contact information is correct, click the Confirm button. To update your emergency contact information, follow the appropriate step(s) below:
    • To add an emergency contact, click the Add New Contact button.
    • To edit an emergency contact, click on the pencil icon.
    • To delete an emergency contact, click on the X icon.
  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on Student Planning.
  5. Click on Plan your Degree & Register for Classes.
  6. Type in the course you would like to register for in the search box. (Note: If you do not know the exact course number, you can just enter the subject (ex. ENG).
  7. Press Enter or click on the magnifying glass to search.
  8. Filter to show only the sections for the term you wish to register for by clicking on that Term. You can also filter by Locations, Days of Week, Instructor, etc.
  9. Click View Available Sections for the course you wish to register for.
  10. Scroll down to find the section you would like to register for, and then click Add Section to Schedule.
  11. Click on Add Section to add the course to your schedule. Note: If this page shows any requisites listed, this does not necessarily mean you do not have the requisites needed to take the course. This section is just informational. If you do not have the requisites needed to take the course, then you will receive an error message informing you that you do not meet the requisites for the course when you click the Register Now button in step 16.
  12. Repeat Steps 6-11 until you have added all your courses to your schedule.
  13. Click on Student Planning.
  14. Click on Plan & Schedule.
  15. Click on the Right Arrow to advance your schedule to the semester you are registering for.
  16. To register for the courses on your schedule, click Register Now.
  17. You have completed registration when your courses turn green.

Click here for a video tutorial of how to register.

  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on Register. Important: You must first have added courses to your schedule before the quick registration option will appear. The quick registration option will also not appear if you have a hold on your account or if you do not meet registration eligibility. If you have added courses to your schedule and the quick registration option does not appear, go to Student Planning > Plan your Degree & Register for Classes to view any holds or eligibility issues that are preventing you from registering.
  5. Select each course in each term that you would like to register for.
  6. Click the Register button. Note: If you are not eligible to register, you will receive a message telling you what is preventing you from registering.
  7. You have now completed registration. Click Go to Schedule to view and print your schedule.

While selecting courses to add to your schedule,  you may select a course that overlaps with another course you selected. You can select another section for either of the courses that overlap directly from your schedule by following the steps below.

  1. Click on View other sections on either of the courses that overlap. This will cause the other sections to appear on your schedule so you can see which sections fit into your schedule.
  2. Click on the section that fits in your schedule. Note: There may be more than one page of sections, so you will need to advance to the next page to view the rest of the sections.
  3. Click Add Section.
  4. Click the X beside the course that conflicts with your other course to remove it from your schedule. Note: if you click the X on the course shown on the calendar view of your schedule, you will still need to click the X beside the course name in the left-hand pane to fully remove the course from your schedule.
  5. Click Register Now.
  6. You have completed registration when your courses turn green.
  1. While viewing your schedule, click Print.
  2. Press CTRL + P, or go to File and select Print in your web browser.

During the Drop/Add period, you can add and drop your courses using Self-Service.

If you are wanting to add AND drop a course, please follow the instructions below to avoid being charged a 25% penalty:

  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on Student Planning.
  5. Click on Plan your Degree & Register for Classes.
  6. Type in the course you would like to register for in the search box. (Note: If you do not know the exact course number, you can just enter the subject (ex. ENG).
  7. Press Enter or click on the magnifying glass to search.
  8. Filter to show only the sections for the term you wish to register for by clicking on that Term. You can also filter by Locations, Days of Week, Instructor, etc.
  9. Click View Available Sections for the course you wish to register for.
  10. Scroll down to find the section you would like to register for, and then click Add Section to Schedule.
  11. Click on Add Section to add the course to your schedule. Note: If this page shows any requisites listed, this does not necessarily mean you do not have the requisites needed to take the course. This section is just informational. If you do not have the requisites needed to take the course, then you will receive an error message informing you that you do not meet the requisites for the course when you click the Update button in step 19.
  12. Repeat Steps 6-11 until you have added all your courses to your schedule.
  13. Click on Student Planning.
  14. Click on Plan & Schedule.
  15. Click on the Right Arrow to advance your schedule to the semester you are registering for.
  16. Click on the Drop button on the course you wish to drop.
  17. Select the section(s) you wish to drop.
  18. Select the section(s) you wish to add.
  19. Click the Update button to drop and add your courses.

If you ONLY want to ADD a course:

  1. Follow Steps 1-15 above.
  2. Click Register Now.
  3. You have completed registration when your courses turn green.

If you ONLY want to DROP a course:

  1. Log in to Self-Service.
  2. Click on Student Planning.
  3. Click on Plan your Degree & Register for Classes.
  4. Click on the Right Arrow to advance your schedule to the semester you are registering for.
  5. Click Drop on the course(s) you wish to drop in the left-hand pane.
  6. Click Update.
  7. Click the X beside the course to remove it from your schedule. Note: If you click the X on the course shown on the calendar view of your schedule, you will still need to click the X beside the course name in the left-hand pane to fully remove the course from your schedule. If you do not remove the course or section from your schedule, you will be re-registered for that course or section when you try to register for another course or section.
  8. Click Remove.
  9. You have now dropped the selected course(s).
  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on Student Planning.
  5. Click on View Your Progress/Go to My Progress. Note: If you are in more than one program (Degree, Diploma, Certificate), use the arrow buttons to advance to the program you are wanting to view.
  6. You are now able to view your progress toward degree completion.

View a New Program is a tool that allows you to see how the credits and courses you have already earned will apply to a different program (degree, diploma, certificate). You will be able to perform a “what-if” to see how long it would take you to complete another program.

  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on Student Planning.
  5. Click on View Your Progress/Go to My Progress.
  6. Click on the View a New Program button.
  7. Select the program from the list that you would like to view. Note: You can type the name of the program you are looking for into the search box.
  8. Click the View Program button to view your progress toward that program.

The new program you have viewed will not stay in your My Progress. Each time that you wish to see how your credits will apply to another program, you will need to repeat the process above. This process will not change your current program, nor will it open a new program. If you wish to change your program or open a new program, you must do so by filling out the Change of Program E-form (available by clicking the E-Forms icon on Prowler) or by going to Student Services.

  1. Click on the Self-Service icon on Prowler.
  2. Enter your WCC email address and click next.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Enter your password and click Sign In.
  4. Click on Grades.
  5. Click the desired term to expand.

Microsoft Office 365  allows you to create sophisticated documents and presentations and collaborate in real time with classmates, faculty, and WCC support services. Your WCC Office 365 account gives you access to your college email, 1TB of OneDrive storage, and access to download Microsoft Office Apps at home.

  1. Click on the Office 365 icon on Prowler.
  2. Enter your WCC email address and current password.
    • If you do not know your WCC email address, click here to retrieve your User ID. Your email address is your User ID + @students.wilkescc.edu (example: jdstudent123@students.wilkescc.edu).
  3. Users off campus will be prompted with an additional security method.
  4. Select from Apps:
    • Outlook to access your college email and calendar
    • OneDrive to store documents or share documents with others

Click here to watch a video of how to log in to Office 365.

Moodle is Wilkes Community College’s online learning management system. Moodle provides a space for all courses and a central location for accessing online course information, such as course announcements, course syllabi, grades, activities, assignments, tests, discussion boards, content, and instructor email.

Your Moodle account will be created within 48 hours of registering for your first course. Courses will appear in your Moodle account on the first day of class.

  1. Click on the Moodle icon on Prowler.
  2. Enter your WCC User ID and current password.
  3. Click Log In.

If you are unable to access Moodle, submit a Prowler Help Desk ticket.

A Moodle User Tour is a guide to help users learn how to navigate a Moodle page. To access the tour, follow these steps:

  1. Click on the Moodle icon on Prowler.
  2. Enter your WCC User ID and current password.
  3. Click Log In.
  4. Scroll to the bottom of the page and select Reset User Tour.

User Tours can be found on the following pages:

  • Moodle Site Home
  • Moodle Dashboard
  • Any Course Home Page
  • Any Course Gradebook
  • User Profile
  • Edit Profile

There is also a help and support section located at the bottom of the Moodle page.

Students can use E-Forms to submit electronic forms to their instructor, advisor, or other departments of Wilkes Community College. Forms may only be available during specific time periods as designated on the Academic Calendar, such as the student drop form.

  1. Click the E-Forms icon on Prowler.
  2. Enter your WCC User ID and current password.
  3. Click Submit.
  4. Expand Forms, then select the form you need from the menu.
  5. Complete the form as prompted.
  6. Submit the completed form by clicking Submit on the bottom menu bar.

Forms submitted will be listed in your Activity section. Forms created but not submitted will appear under Drafts.

E-Forms works best when using Google Chrome or the Edge browser with the latest version.

The following browsers are NOT supported with E-Forms:

  • Internet Explorer
  • Safari
  • old versions of Edge

If the form is still not loading correctly, clear your browser cache using the instructions below:

Prowler Help Desk

If you didn’t find what you need in the how-to guides on this page, fill out the form below and a tech will respond within 24 hours.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Prowler Help Desk is monitored during the following times:

    • Fall and Spring Semesters (on class days only):
      • Monday – Thursday, 7 a.m. – 5:30 p.m.
      • Friday, 7 a.m. – 3 p.m.
    • Summer Semester (on class days only):
      • Monday – Thursday, 8 a.m – 5 p.m.
      • Closed Friday

    Prowler Help Desk requests submitted after hours will be reviewed when Prowler Help Desk reopens.

    For in-person assistance, visit the Academic Support Center.

    Technical Support Partners

    Do you need help with your personal computer? These preferred partners will provide hardware and software support at a discount to WCC students with a valid student ID:

    • Express Computer Clinic, LLC
      1619 Industrial Drive
      Wilkesboro, NC 28697
      Hours: Monday – Friday 8 am – 5 pm, Saturday 8 am – 12 pm
      Phone: 336-973-0300
      www.eccllc.com (also on Facebook)
      Offer: 10% off services with valid WCC ID
    • Tech Bros
      (mobile work truck)
      Hours: Monday – Friday 10 am – 7 pm
      Phone: 336-262-9918
      www.YourTechBros.com
      Offer: 10% off services with valid WCC ID
    • Max5
      303 E 2nd St
      West Jefferson, NC 28694
      Hours: Monday – Friday 9 am – 5:30 pm
      Phone: 336-846-5005
      www.facebook.com/max5computers
      Offer: 10% off services with valid WCC ID