Employee FAQ

This page contains information for current employees of Wilkes Community College. If you are interested in employment opportunities, visit WCC Jobs.

Steps for New Employees

  1. Human Resources will provide you with a User ID, WCC email address, and initial password.
  2. Enroll in Multi-Factor Authentication and Password Reset with Office 365. Detailed instructions are available in the FAQ tab.
  3. Create a new secure password with Password Reset. Detailed instructions are available in the FAQ tab.
  4. Sign in to the iNsider to access WCC resources and college announcements.

Frequently Asked Questions

Multi-Factor Authentication (MFA) requires users to provide more than one method of authentication when accessing WCC resources off campus. Users should add two or more methods to their Office 365 account. Users can use these methods to reset their password or authenticate when prompted. Users must have at least two methods for MFA and Password Reset.

  1. Go to My Profile.
  2. Sign in with college email and current password (example: jdemployee123@wilkescc.edu).
  3. New users will be prompted to add a MFA method the first time they log in; otherwise, select Security Info on the account overview screen to be taken to the Security Info page, and click to add method. Security method options are:
    1. Authenticator App (available from the Google Play Store or the Apple App Store)
    2. Phone or alternate phone number (we recommend text to phone for most users)
    3. Email address (must be an email address from outside WCC, such as a personal email address)
  4. Select a method and follow the prompts on the screen.
  5. If you are a new user, you will now need to select Security Info to add additional methods. If you are already on the Security Info page, click to add method and choose from the same options as above, or security questions.
  6. You may add as many authentication methods as you like. It is recommended to always set security questions in addition to any other methods you choose, in case you lose access to any of those accounts or devices.

Users must have at least two methods for MFA and Password Reset.

A video tutorial of this process is available.

If you are unable to sign in or need assistance, submit a ticket to help.desk@wilkescc.edu.

Users can update security methods for MFA in their Office 365 profile.

  1. Go to My Profile.
  2. Sign in with college email and current password (example: jdemployee123@wilkescc.edu).
  3. Select Security Info. 
  4. Users must complete an additional security method to gain access to the Security Info tab.
  5. Your current methods will be shown. You may delete any old methods.
  6. Select Add Method to add additional methods. Security method options are:
    1. Authenticator App (available from the Google Play Store or the Apple App Store)
    2. Phone or alternate phone number (we recommend text to phone for most users)
    3. Email address (must be an email address from outside WCC, such as a personal email address)
    4. Security questions (we recommend always setting security questions in addition to any other methods you choose, in case you lose access to any of those accounts or devices)

Users must have at least two methods for MFA and Password Reset.

Users can reset their own passwords after they set up security methods in Office 365.  If you have not enrolled in Multi-Factor Authentication and Password Reset, see those instructions above.

  1. Go to Office 365 Password Reset.
  2. Enter your college email address. (Example: jdemployee123@wilkescc.edu)
  3. Respond to the security Captcha by following the prompts on your screen.
  4. Create a new password with a minimum of twelve characters and three of the four complexity requirements of upper case letters, lower case letters, numeric characters, or special characters.

A video tutorial of this process is available.

If you are unable to reset your password, submit a ticket to help.desk@wilkescc.edu.

The iNsider is an employee portal with links to employee resources, email, and announcements. Resources include Office 365, Self-Service, Moodle, KnowBe4 Training, Docusign, E-forms, and more. Employees should sign into the iNsider regularly for important college announcements.

The iNsider is password protected. All employees must sign in.

  1. Visit the iNsider.
  2. Enter your WCC email address and current password. (Example: jdemployee123@wilkescc.edu)
  3. Users off campus will be prompted with an additional security method.

Office 365 is WCC’s main method of communication for both employees and students. It is more than just email: users can use the Microsoft Office applications they know, such as Word, Excel, and PowerPoint, as well as new applications like Planner and Teams.

To sign in to Office 365:

  1. From the iNsider, select the Office 365 icon.
  2. To open your email, select the Outlook App from Office 365.

Moodle is Wilkes Community College’s online learning management system. Moodle courses provide a central location for accessing online course information, such as course announcements, course syllabi, grades, activities, assignments, tests, discussion boards, and course content.

To sign in to Moodle:

  1. From the iNsider, select the Moodle icon.
  2. Log in using your User ID and current password.

  1. From the iNsider, select the Self-Service icon.
  2. Log in using your WCC email and current password.
  3. Select “Tax Information” from the Self-Service menu.
  4. In the “W-2 Information” tab, select the tax year you would like to download.