WCC Student Portal

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ANNOUNCEMENTS

Hurricane Helene Support Services

We hope that you and your loved ones are safe following Hurricane Helene. As we prepare to return to campus, we want to remind you of several important services available to support you during this ...

Annual Security Report, Consumer Information Disclosure and FERPA Announcement

Federal regulations require that educational institutions provide specific information each semester to students and employees.  The following notice is concerning the Annual Security Report, Consumer Information, and FERPA. Annual Security Report (ASR)Federal regulations require that ...

1098-T Forms

The 2023 1098-T forms for Wilkes Community College are available through Self-Service. For more information regarding educational tax credits and what is considered qualified tuition/fees, visit the IRS website. Please note that college personnel may ...

Reduced Cost Internet

The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) program to help low-income households pay for internet service and connected devices like a laptop or tablet. Learn ...

WCC Apps

Get the new exclusive mobile app for WCC Moodle! Download Open LMS from the App Store. Get your college emails right on your phone with the Outlook App. Download the latest app from the App ...

EVENTS

  • December 13Last Day of Classes for Fall Semester
  • December 13Final Financial Aid Disbursement for 24 FA
  • December 16 – January 3Holiday Break
  • January 2First day to use Financial Aid/Scholarships in Bookstore for 25 SP
  • January 3Last Day to Drop a Class for 100% Refund (16-week semester and 1st 8-week block)
  • January 6First Day of 2025 Spring Semester
  • January 6 – 7Drop/Add Period
  • January 9Last Day to Drop a Course to Receive 75% Refund (1st 8-week block)
WCC Calendar

HOW DO I…?

Use your college email address to access WCC accounts unless instructed otherwise. Users are prompted to enter a current password and a second authentication method. Be sure to first enroll in multi-factor authentication (MFA).

Students receive a letter containing their college User ID and initial password. (UserID example: jdstudent123)  Your college email is your UserID@students.wilkescc.edu.

If you did not receive the letter, click here to retrieve your User ID. Enter the information requested, including your last name and the personal email address provided in your application. Your User ID will be emailed to the personal email address.

Multi-Factor Authentication (MFA) requires users to provide additional authentication when accessing WCC resources or changing security preferences.  These methods are in addition to a password.  Users must have at least two methods for MFA and Password Reset.

New users will be prompted by our organization to add MFA to Office 365 the first time they log in.  Users can continue with the Authenticator App or opt for another method.  If you know your college email address and current password, sign into https://www.office.com/ and setup MFA today.

Options include:

  • Authenticator App (available from the Google Play Store or the Apple App Store)
  • Phone (we recommend text to phone for most users)
  • Alternative phone
  • Email address (must be an email address from outside WCC, such as a personal email address)
  • Security Questions

It is recommended setup security questions as a third option encase you lose access to any accounts or devices. Users can add additional methods to their account.  Sign into https://myprofile.microsoft.com/ to update or add additional security methods.   Users must have at least two methods for MFA and Password Reset.

A video tutorial of this process is available.

Watch this video to learn how to set up the Microsoft Authenticator App on your mobile device.

If you are unable to sign in or need assistance, submit a Student Help Desk ticket.

Users can reset their own passwords after they set up security methods in Office 365.  If you have not enrolled in MFA and Password Reset, see those instructions above.

  1. To reset a password, go to Office 365 Password Reset link.
  2. Enter your WCC email address.
  3. Respond to the security Captcha by following the prompts on your screen.
  4. Create a new password.

A video tutorial of this process is available.

If you are unable to reset your password, submit a Student Help Desk ticket.

Self-Service is an online tool that provides students with real time, up-to-date, confidential access to specific college information. Students may search for course sections, view class schedules, check final grades, print an unofficial transcript, and view account status (holds/fines due, tuition and fees due). Students will register online via Self-Service during registration periods.

Every 180 days, you will be asked to confirm and/or update your mailing address, email address, phone number, and emergency contact information before you will be allowed to register.

  1. Sign into Self-Service
  2. Click on the User Options icon and then click on User Profile.
  3. If your mailing address, email address, and phone number are correct, then click the Confirm button for each one. If you need to update information, follow the appropriate step(s) below:
    • To edit your mailing address, click the Add New Address button.
    • To add an email address, click the Add New Email button.
    • To add a phone number, click the Add New Phone button.
    • To edit an email address and/or phone number, click on the pencil icon.
    • To delete an email address and/or phone number, click on the X icon.
  4. To update and confirm your emergency contact information, click on the User Options icon and then click on Emergency Information.
  5. If your emergency contact information is correct, click the Confirm button. To update your emergency contact information, follow the appropriate step(s) below:
    • To add an emergency contact, click the Add New Contact button.
    • To edit an emergency contact, click on the pencil icon.
    • To delete an emergency contact, click on the X icon.

  1. Sign into Self-Service
  2. Click on Student Planning.
  3. Click on Plan your Degree & Register for Classes.
  4. Type in the course you would like to register for in the search box. (Note: If you do not know the exact course number, you can just enter the subject (ex. ENG).
  5. Press Enter or click on the magnifying glass to search.
  6. Filter to show only the sections for the term you wish to register for by clicking on that Term. You can also filter by Locations, Days of Week, Instructor, etc.
  7. Click View Available Sections for the course you wish to register for.
  8. Scroll down to find the section you would like to register for, and then click Add Section to Schedule.
  9. Click on Add Section to add the course to your schedule. Note: If this page shows any requisites listed, this does not necessarily mean you do not have the requisites needed to take the course. This section is just informational. If you do not have the requisites needed to take the course, then you will receive an error message informing you that you do not meet the requisites for the course when you click the Register Now button in step 16.
  10. Repeat Steps 6-11 until you have added all your courses to your schedule.
  11. Click on Student Planning.
  12. Click on Plan & Schedule.
  13. Click on the Right Arrow to advance your schedule to the semester you are registering for.
  14. To register for the courses on your schedule, click Register Now.
  15. You have completed registration when your courses turn green.

Click here for a video tutorial on how to register.

  1. Sign into Self-Service.
  2. Click on Register. Important: You must first have added courses to your schedule before the quick registration option will appear. The quick registration option will also not appear if you have a hold on your account or if you do not meet registration eligibility. If you have added courses to your schedule and the quick registration option does not appear, go to Student Planning > Plan your Degree & Register for Classes to view any holds or eligibility issues that are preventing you from registering.
  3. Select each course in each term that you would like to register for.
  4. Click the Register button. Note: If you are not eligible to register, you will receive a message telling you what is preventing you from registering.
  5. You have now completed registration. Click Go to Schedule to view and print your schedule.

While selecting courses to add to your schedule,  you may select a course that overlaps with another course you selected. You can select another section for either of the courses that overlap directly from your schedule by following the steps below.

  1. Click on View other sections on either of the courses that overlap. This will cause the other sections to appear on your schedule so you can see which sections fit into your schedule.
  2. Click on the section that fits in your schedule. Note: There may be more than one page of sections, so you will need to advance to the next page to view the rest of the sections.
  3. Click Add Section.
  4. Click the X beside the course that conflicts with your other course to remove it from your schedule. Note: if you click the X on the course shown on the calendar view of your schedule, you will still need to click the X beside the course name in the left-hand pane to fully remove the course from your schedule.
  5. Click Register Now.
  6. You have completed registration when your courses turn green.

  1. While viewing your schedule, click Print.
  2. Press CTRL + P, or go to File and select Print in your web browser.

During the Drop/Add period, you can add and drop your courses using Self-Service.

If you are wanting to add AND drop a course, please follow the instructions below to avoid being charged a 25% penalty:

  1. Sign into Self-Service.
  2. Click on Student Planning.
  3. Click on Plan your Degree & Register for Classes.
  4. Type in the course you would like to register for in the search box. (Note: If you do not know the exact course number, you can just enter the subject (ex. ENG).
  5. Press Enter or click on the magnifying glass to search.
  6. Filter to show only the sections for the term you wish to register for by clicking on that Term. You can also filter by Locations, Days of Week, Instructor, etc.
  7. Click View Available Sections for the course you wish to register for.
  8. Scroll down to find the section you would like to register for, and then click Add Section to Schedule.
  9. Click on Add Section to add the course to your schedule. Note: If this page shows any requisites listed, this does not necessarily mean you do not have the requisites needed to take the course. This section is just informational. If you do not have the requisites needed to take the course, then you will receive an error message informing you that you do not meet the requisites for the course when you click the Update button in step 19.
  10. Repeat Steps 6-11 until you have added all your courses to your schedule.
  11. Click on Student Planning.
  12. Click on Plan & Schedule.
  13. Click on the Right Arrow to advance your schedule to the semester you are registering for.
  14. Click on the Drop button on the course you wish to drop.
  15. Select the section(s) you wish to drop.
  16. Select the section(s) you wish to add.
  17. Click the Update button to drop and add your courses.

If you ONLY want to ADD a course:

  1. Follow Steps 1-15 above.
  2. Click Register Now.
  3. You have completed registration when your courses turn green.

If you ONLY want to DROP a course:

  1. Sign into Self-Service.
  2. Click on Student Planning.
  3. Click on Plan your Degree & Register for Classes.
  4. Click on the Right Arrow to advance your schedule to the semester you are registering for.
  5. Click Drop on the course(s) you wish to drop in the left-hand pane.
  6. Click Update.
  7. Click the X beside the course to remove it from your schedule. Note: If you click the X on the course shown on the calendar view of your schedule, you will still need to click the X beside the course name in the left-hand pane to fully remove the course from your schedule. If you do not remove the course or section from your schedule, you will be re-registered for that course or section when you try to register for another course or section.
  8. Click Remove.
  9. You have now dropped the selected course(s).

  1. Sign into Self-Service.
  2. Click on Student Planning.
  3. Click on View Your Progress/Go to My Progress. Note: If you are in more than one program (Degree, Diploma, Certificate), use the arrow buttons to advance to the program you are wanting to view.
  4. You are now able to view your progress toward degree completion.

Click here for a detailed guide to understanding My Progress.

View a New Program is a tool that allows you to see how the credits and courses you have already earned will apply to a different program (degree, diploma, certificate). You will be able to perform a “what-if” to see how long it would take you to complete another program.

  1. Sign into Self-Service.
  2. Click on Student Planning.
  3. Click on View Your Progress/Go to My Progress.
  4. Click on the View a New Program button.
  5. Select the program from the list that you would like to view. Note: You can type the name of the program you are looking for into the search box.
  6. Click the View Program button to view your progress toward that program.

The new program you have viewed will not stay in your My Progress. Each time that you wish to see how your credits will apply to another program, you will need to repeat the process above. This process will not change your current program, nor will it open a new program. If you wish to change your program or open a new program, you must do so by filling out the Change of Program E-Form (available by clicking the E-Forms icon in the WCC Student Portal) or by going to Student Services.

  1. Sign into Self-Service.
  2. Click on Grades.
  3. Click the desired term to expand.

Microsoft Office 365  allows you to create sophisticated documents and presentations and collaborate in real time with classmates, faculty, and WCC support services. Your WCC Office 365 account gives you access to your college email, 1TB of OneDrive storage, and access to download Microsoft Office Apps at home.

  1. Click on the Office 365 icon in the WCC Student Portal.
  2. Enter your WCC email address and current password.
  3. Select from Apps:
    • Outlook to access your college email and calendar
    • OneDrive to store documents or share documents with others

Click here to watch a video of how to log in to Office 365.

Click here to watch a video of how to create and share a file in Office 365.

Click here to watch a video of how to access and edit a file that has been shared with you in Office 365.

Moodle is Wilkes Community College’s online learning management system. Moodle provides a space for all courses and a central location for accessing online course information, such as course announcements, course syllabi, grades, activities, assignments, tests, discussion boards, content, and instructor email.

Your Moodle account will be created within 24 hours of registering for your first course. Courses will appear in your Moodle account on the first day of class.

Each Moodle page has a tour to familiarize users. Reset a tour by scrolling to the bottom of page footer.

Users will find a link to How-Do-I videos in the “Tutoring and Research Help” section of each Moodle course.

The Academic Support Center tutors can assist. If you don’t find what you need in the How-Do-I videos, submit a Student Help Desk ticket.

Students can use E-Forms to submit electronic forms to their instructor, advisor, or other departments of Wilkes Community College. Forms may only be available during specific time periods as designated on the Academic Calendar, such as the student drop form.

  1. Click the E-Forms icon in the WCC Student Portal.
  2. Enter your WCC User ID and current password.
  3. Expand Forms, then select the form you need from the menu.
  4. Complete the form as prompted.
  5. Submit the completed form by clicking Submit on the bottom menu bar.

Forms submitted will be listed in your Activity section. Forms created but not submitted will appear under Drafts.

E-Forms works best when using Google Chrome or the Edge browser with the latest version.

The following browsers are NOT supported with E-Forms:

  • Internet Explorer
  • Safari
  • old versions of Edge

If the form is still not loading correctly, clear your browser cache using the instructions below:

Contact the Student Help Desk.

Watermark Engagement Student App

Students who are engaged are statistically proven to be more successful. Now it’s your turn! Watermark Student helps you engage with your college success team, ensuring that you earn the certificate or degree you deserve.

Aviso Student app logo

Step 1: Download Watermark Student App

Download the Watermark Student app from your phone’s app store.

Watermark Student App for iPhone
Watermark Student App for Android

Step 2: Log In

When first opening the app, you will see a screen with a button that says “Login with Watermark Auth.” Click this button.

You will be directed to a screen asking you to “Enter Institution Email.”  You will need to enter your WCC email address and click “Go.”

Follow the prompts on the screen to authorize Watermark Engagement to access your account. After that, you should be logged in and ready to use the Watermark Student app!

STUDENT HELP DESK

Student Help Desk

If you didn’t find what you need in the how-to guides on this page, fill out the form below and a tech will respond within 24 hours.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    The Student Help Desk is monitored during the following times:

    • Fall and Spring Semesters:
      • Monday – Thursday, 8 a.m. – 5 p.m.
      • Friday, 8 a.m. – 3 p.m.
    • Summer Semester:
      • Monday – Thursday, 8 a.m. – 5 p.m.
      • Friday, 8 a.m. – 12 p.m.

    Help desk requests submitted after hours will be reviewed when the Student Help Desk reopens.

    For in-person assistance, visit the Academic Support Center.

    1. Press the Windows Key on keyboard.
    2. Click Settings (gear icon).
    3. Choose Network & Internet.
    4. Click Show available networks.
    5. Choose WCC
    6. Enter WCC UserID and password when prompted.
    7. If your device was unable to connect:
      • Check credentials and make sure password has not expired.
      • If not prompted for credentials, your device may have old credentials stored:
        • Right click on WCC in the network list and choose forget.
        • Repeat steps 1-6.

    1. Click on the Wireless icon on the top bar.
    2. Select WCC.
    3. Leave Mode on Automatic.
    4. Enter your WCC username and password, click Join.
    5. In the Verify Certificate popup, click Continue.
    6. If your device is unable to connect:
      • Check your credentials and make sure your password has not expired.
      • Your device may have old credentials stored for the wifi, forget the network:
        • Open the network settings by selecting the wireless icon in the top bar and clicking Network Preferences.
        • Click on the lock and enter your Mac login password.
        • Click on Advance.
        • Select the WCC network in the list provided and click the “-” button to forget the network.
        • Click ok to close the popup window and apply the settings.
        • Repeat steps 1-5.

    1. Open Settings
    2. Tape Network “WCC”
    3. Enter WCC User ID and Password
    4. On certificate screen, choose “Trust”
    5. Verify blue checkmark next ot WCC to confirm connection to network.
    6. If your device is unable to connect:
      • Check your credentials and make sure your password has not expired.
      • Your device may have old credentials stored for the wifi, forget the network:
        • Press and hold the WCC Network, then tap “Forget”.
        • Repeat steps 1-5.

    1. Open Settings App.
    2. Tap Connections
    3. Select Wi-Fi and ensure Wi-Fi is turned on.
    4. Select network WCC
    5. Make sure EAP method is PEAP and under CA certificate, select “Don’t Validate”
    6. Click on the Wireless icon on the top bar.
    7. Enter WCC User name and password, tap Connect.
    8. If your device is unable to connect:
      • Check your credentials and make sure your password has not expired.
      • Your device may have old credentials stored for the wifi, forget the network:
        • Press and hold the WCC Network, then tap “Forget”.
        • Repeat steps 1-7.

    1. On the lower right-hand corner of the screen, click on the Network icon.
    2. In the popup menu, click the dropdown under the Network Icon, choose WCC.
    3. Under EAP Method, change the method to PEAP.
    4. Under Server CA Certificate click the dropdown and choose Do not check/Do not validate.
    5. Under Identity enter your WCC Username (Example: imstudent123)
    6. Under Password enter your current WCC password (Example: notmyrealpassword123!)
    7. Leave Anonymous Identity blank.
    8. Connect.
    9. If your device is unable to connect:
      • Check credentials and make sure password has not expired.
      • Your device may have old credentials stored for the wifi, forget the network:
        • Click on the Network Icon in the lower right-handed corner of the screen.
        • Double click on WCC in the network list and a Network Settings page will open.
        • Choose Forget
        • Repeat steps 1-8

    Reduced Cost Internet

    The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) program to help low-income households pay for internet service and connected devices like a laptop or tablet.

    Learn More

    Technical Support Partners

    Do you need help with your personal computer? These preferred partners will provide hardware and software support at a discount to WCC students with a valid student ID:

    • Express Computer Clinic, LLC
      1619 Industrial Drive
      Wilkesboro, NC 28697
      Hours: Monday – Friday 8 am – 5 pm, Saturday 8 am – 12 pm
      Phone: 336-973-0300
      www.eccllc.com (also on Facebook)
      Offer: 10% off services with valid WCC ID
    • Tech Bros
      (mobile work truck)
      Hours: Monday – Friday 10 am – 7 pm
      Phone: 336-262-9918
      www.YourTechBros.com
      Offer: 10% off services with valid WCC ID
    • Max5
      303 E 2nd St
      West Jefferson, NC 28694
      Hours: Monday – Friday 9 am – 5:30 pm
      Phone: 336-846-5005
      www.facebook.com/max5computers
      Offer: 10% off services with valid WCC ID