Companies rely on technology every day, but sometimes that technology fails us. Computers break, systems fail, phones die; and when those things happen, we need experts to fix them. IT Support is all about troubleshooting and problem solving when technology fails, and providing great customer service along the way.
This online training program, developed by Google, teaches interested students the skills needed to prepare them for an entry level career in IT Support. The program includes 5 modules with a mix of video lectures, quizzes, labs as well as instructional support from a Wilkes Community College instructor. Students will learn about troubleshooting, customer service, networking, operating systems, system administration and security. This online certificate program can be completed in 6 months or less and requires no prior IT experience. Basic Math and English skills are required and you must be at least 16 years old. Upon successful completion of this program, students will be prepared to sit for the CompTIA certification exam (cost of the exam is not included).