Employee Quick Help and FAQs

If you do not know your Wilkes Community College User ID, please follow the instructions to retrieve User ID

  • Click Step 1 above.
  • In the new window, select the What’s my User ID link
  • Enter your last name and social security number
  • Click Submit to retrieve User ID

If you are unable to retrieve your User ID, contact the administrative assistant for your division or Human Resources.

Office 365 Password Manager

If you have never enrolled in the Microsoft password service, you will be prompted for more information when you sign into Office 365.

Click Step 2 or here for Office 365

Sign in with your college email and current, or default, password:

User ID + @wilkescc.edu (jdemployee@wilkescc.edu)
Wcc + your six digit birth date (WccMMDDYY)

Set up alternative methods of communication so you can reset you password in the future. If you don’t wish to use the Microsoft Authenticator App, choose add another method.

Watch this video to learn more!  Enroll in Password Reset

If Office 365 does not prompt you to enroll, you can still set up the alternative communication method in your Office profile.

Click here to access your Office 365 Profile:  http://myprofile.microsoft.com/

Go to Security info, select add a method:

Security Questions.
Phone call
Phone text
Alternative Email (other than college email account)
We recommend you choose more than one method. You can also delete any old methods.

Following the instructions on the screen.

If you are unable to sign in or need assistance, submit a ticket to help.desk@wilkescc.edu.

Reset your Password

If you have previous enrolled in Microsoft password service, you can reset your password.

Click the password Reset link found on the iNsider or click here to reset your password.

Enter your college email and follow the prompts on the screen.

Watch this video to learn more! Reset Password

If you are unable to reset your password, submit a ticket to help.desk@wilkescc.edu.

The iNsider is a employee portal with links to employee resources, Office 365 email, and important college announcement. Resources include Office 365, Self-Service, Moodle, KnowBe4 Training, Docusign, E-forms, and more.  Employees should sign into the iNsider regularly for important college announcements.

The iNsider is password protected, all employees must sign in.

  • Click Step 3 above for the iNsider
  • Enter WCC email address and current password.  Example: userid@wilkescc.edu

If you do not know your current password, please see the Password Reset instructions.

Office 365 as the main method of communication for both employees and students.

Office 365 is more than just email, users can use the Microsoft Office applications they know such as Word, Excel, and Power Point, as well as new applications like Planner and Skype for Business.

How do I sign into Office 365?

  • From the iNsider, select the Office 365 icon.
  • To open email, select the Outlook App from Office 365.

Moodle is Wilkes Community College’s online learning management system. Moodle courses provide a central location for accessing online course information, such as course announcements, course syllabi, grades, activities, assignments, tests, discussion boards, course content.

How do I sign into Moodle?

  • From the iNsider, select the Moodle icon.
  • Enter User ID and current password, select Log in.

If you do not know your current password, please see the Password Reset instructions.

Self-Service can be access from the iNsider or click here for Self-Service.

  • Select Tax Information from the Self-Service menu.
  • Select W-2 Information from the top tab, then select the Tax Year you wish to download.

If you do not know your current password please see the Password Reset instructions.

How Do I....?

Learn more about Wilkes Community College resources and how to access them by reading the information to the left.