Wilkes Community College Wilkes Community College
Wilkes Community College
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Business Office

The Wilkes Community College Business Office is pleased to offer a variety of services to our students and faculty/staff.  Below are Quick Links for answers to frequently asked questions, information of interest to students, information of interest to faculty/staff, and names/job summaries of the personnel in the Business Office. 

The Business Office is located on the upper level of Thompson Hall.  Our regular hours open to the public are Monday through Thursday, 8:30 am to 4:30 pm and Friday, 8:30 am to 3:30 pm.  (Business Office summer hours: Monday through Thursday, 8:30 am to 4:30 pm and Friday, 8:30 am to 2:30 pm.)  Extended hours are offered during registration periods and are posted during early registration each semester.  

STUDENTS If you are one of our students, you may need assistance in one of the following areas: 

Tuition refunds are made based upon Title 23 of the NC Administrative Code (23 NCAC) guidelines.  A refund shall not be made except under the following circumstances. 

  • A 100 percent refund shall be made if the student officially withdraws prior to the first day of class(es) of the academic semester as noted in the college calendar.  Also, a student is eligible for a 100 percent refund if the class in which the student is officially registered fails to "make" due to insufficient enrollment. 
  • A 75 percent refund shall be made if the student officially withdraws from the class(es) prior to or on the official 10 percent point of the semester. 
  • For classes beginning at times other than the first week (seven calendar days) of the semester, a 100 percent refund shall be made if the student officially withdraws from the class prior to the first class meeting.  A 75 percent refund shall be made if the student officially withdraws from the class prior to the 10 percent point of the class. 

The above policy may differ for financial aid recipients.  For example, refunds may not be made to students but may be credited to the appropriate financial aid program.  For a more detailed explanation, contact the financial aid director. 

In all refund cases, students must initiate the withdrawal through the Registrar's Office.  The Business Office will make the allowable refund only after written request is received from the Registrar's Office. 

Beginning on the semester's first day of classes through the 10% point of the semester (eighth day for fall and spring semesters; fourth day for summer term), students will be charged 25% of the cost of any course dropped.  The charge does not apply if a course with equal or more credit hours is added at the same time.  For example, if students drop a 3-credit hour course and at a later time add a 3-credit hour course, then the 25% charge will be applied for the course dropped.  Therefore, if students need to make changes to their original schedule, they should see their advisor on or before Registration Day to drop a course in order to avoid paying the 25% charge.  After the 10% point of the semester, students will be responsible for 100% of the costs of courses on their schedule.  For more details, contact the Registrar's Office. 

  • Collection of Delinquent Accounts  

If an account is not collected in the specifications required for the approved payment plan option (for example, a problem with a payment plan exists, financial aid is cancelled or a sponsorship declines payment for any reason), the account is the student's responsibility and becomes delinquent on the last day of the academic semester for which the charges are incurred.  Attempts are made during the semester for collection; however, if collection is not successful, accounts are submitted for collection through the NC Department of Revenue and collection agencies, as necessary until collection is successful.  Students may not register, receive transcripts, or graduate until outstanding debts are paid.  Interest and penalties may be incurred on delinquent accounts submitted for collection.  The college prefers for students to make arrangements with the Business Office for payment of accounts prior to submission for collection of other means.  For more information on collection of outstanding accounts, please contact Jenni Wingler (jenni.wingler@wilkescc.edu) at (336) 838-6106 or Amy Killian (amy.killian@wilkescc.edu) at (336) 838-6108, or to process an online payment plan for a delinquent account, go to https://www.nbspayments.com/signin/4K0JP. 

If you are part of our faculty/staff, you may need assistance in one of the following areas: 

  • College Vehicles - To reserve a college vehicle, reservations must be made through Kim Tuck.  Contact Kim by e-mail at wcc.vans@wilkescc.edu. 
  • Key Check-Out - To ask questions regarding a key to a classroom or building, you need to contact Dena Wiles at (336) 838-6101 or by e-mail at dena.wiles@wilkescc.edu.  Note that requests for key check-out must be made through the departmental chairperson and/or director. 
  • Budget/Account Financial Information - Budgets are now available for employees to view through Webadvisor. Accounts are set up through areas of responsibility. To view instructions on how to view budgets through Webadvisor please click here. For questions regarding budget retrieval and financial information, please contact Crystal Huffman at (336) 838-6109 or by e-mail at crystal.huffman@wilkescc.edu 
  • Accounts Payable/Check Disbursements - If you have questions regarding a payment from a college account, please contact Hope Roberson at (336) 838-6104 or by e-mail at hope.roberson@wilkescc.edu. 
  • Travel Reimbursement - If you have questions regarding travel forms and/or travel reimbursement, please contact Amy Killian at (336) 838-6108 or by e-mail at amy.killian@wilkescc.edu. 
  • Purchasing - Wilkes Community College is required to follow policies and procedures set forth by NC Purchase and Contract.  Wilkes Community College has compiled a manual which includes the state mandated policies/procedures as well as local policies set forth by the college.  To view the WCC Purchasing Manual please click here.  Wilkes Community College also participates in the Procurement Card (P-Card) program for state agencies.  Policies are required for employees to be able to participate in the P-Card program.  To view the Procurement Card (P-Card) Manual  please click here.  For questions regarding purchasing, please contact Kim Barfield at (336) 838-6419 or by e-mail at kim.barfield@wilkescc.edu  



Mr. Morgan Francis, CPA -
Senior Vice President for Administration

Phone - (336) 838-6102
E-mail - morgan.francis@wilkescc.edu
Morgan Frances  Morgan is the senior administrator who oversees all of the operations of the Administrative Services areas.  These include Financial Services, Shipping/Receiving, Equipment, Bookstore, Human Resources, Information Technology, Hospitality Services, Walker Events and Printing Services. 
Ms. Dena Wiles -
Senior Administrative Assistant

Phone - (336) 838-6101
E-mail - dena.wiles@wilkescc.edu
Dena Wiles  Dena is the senior administrative assistant for the Financial Services area.  She is responsible for processing the daily deposit, transmitting the deposit to Raleigh, check-out of keys, recording of returned checks, and assists with billing of student accounts. 
Ms. Rose Brown -
Grants Specialist

Phone - (336) 838-6107
E-mail - rose.brown@wilkescc.edu
Rose Brown  Rose is responsible for financial accounting and reporting of grants (federal, state, and private funded) and categorical funds run through the college accounts.  She is also responsible for the draw down of federal cash and the preparation/submission of the Single Audit Reporting Package. 
Ms. Amy Killian -
Assistant Director of Financial Services

Phone - (336) 838-6108
E-mail - amy.killian@wilkescc.edu
Killian Amy D  Amy oversees the accounts receivable processes. She is responsible for follow-up on all outstanding checks, escheat reporting, set-up of payment plans for Pell grant repayments, club/organization financial reporting, reconciliation of financial aid accounts, travel reimbursements and assisting with financial reporting to the State of North Carolina. Amy oversees billing of student accounts and processing 1098-T forms for students' qualified tuition and fees payments to the college.  
Ms. Crystal Huffman -
Director of Financial Services

Phone - (336) 838-6109
E-mail- crystal.huffman@wilkescc.edu
Crystal Huffman   Crystal oversees the purchasing, accounts payable and grants processes.  She is responsible for departmental budgets, scholarship reporting, processing of direct deposits, reconciliation of all college bank statements, investment bookkeeping, and financial reporting to the State of North Carolina. 
Ms. Hope Roberson -
Accounting Technician
(Accounts Payable)

Phone - (336) 838-6104
E-mail - hope.roberson@wilkescc.edu
Hope Roberson  Hope is responsible for processing all payments through all college accounts.  She also assists students with set-up of FACTS/Nelnet payment plans for tuition/fees/bookstore charges, submits sales tax payments to the NC Department of Revenue, and processes the 1099 forms for qualified payments. 
Ms. Jenni Wingler -
Accounting Clerk/Cashier

Phone -(336) 838-6106
E-mail - jenni.wingler@wilkescc.edu
Jenni Wingler  Jenni is the head cashier for the college.  In addition to cashiering duties, she also assists students with set-up of FACTS/Nelnet payment agreements (including the maintenance of these agreements) and assists with billing of student accounts. 
Ms. Kim Tuck -
Accounting Clerk/Cashier

Phone - (336) 838-6105
E-mail - kim.taylor@wilkescc.edu
Kim Taylor  Kim is responsible for the sponsorship processing and invoicing for all sponsorship accounts, including both curriculum and non-curriculum sponsorships.  She also assists with receipting payments from students, assists with the bookkeeping for the Walker Events and Hospitality Services, and checks out the college vehicles to employees. 
Ms. Kim Barfield -
Purchasing Agent

Phone - (336) 838-6419
E-mail - kim.barfield@wilkescc.edu
Kim Barfield  Kim is responsible for all aspects of Purchasing.
WCC Purchasing is done via the NC E-Procurement System.  She insures that all state and local policies and procedures are followed when placing orders. Kim also matches all invoices with items received and forwards the invoices to accounts payable.