Wilkes Community College Wilkes Community College
Wilkes Community College
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Office Administration

What is Office Administration? 

The Office Administration curriculum prepares individuals for positions in administrative support careers. It equips office professionals to respond to the demands of a dynamic computerized workplace.  

Office AdministrationStudents will complete courses designed to develop proficiency in the use of integrated software, oral and written communication, analysis and coordination of office duties and systems, and other support topics. Emphasis is placed on non-technical as well as technical skills.  

Graduates should qualify for employment in a variety of positions in business, government and industry. Job classifications range from entry-level to supervisor to middle management.

  • Typical Courses
  • Student Learning Outcomes
  • Additional Information
  • Checksheets
  • Contact Information

Typical Courses

  • Business Mathematics
  • Basic PC Literacy
  • Customer Service
  • Records Management
  • Keyboard Skill Building
  • Database Concepts
  • Accounting Software Application
  • Text Entry and Formatting
  • DTP Layout & Design
  • Spreadsheet
  • Word Processing
  • Office Systems Management
  • Business Communications 

Student Learning Outcomes:

Graduates of the WCC Office Administration Program will:

  • Engage in inquiry to describe and demonstrate the use of appropriate business office procedures (including scheduling, task coordination, records management, and time management).
  • Key with speed and accuracy at a level commensurate with employability.
  • Pursue best information and use it to prepare standard business documents applying currently accepted formatting standards and word processing software.
  • Operate properly business office technology (including copiers, fax machines, 10-key, and computer).
  • Access, compile, and evaluate relevant information and use it to correctly apply basic accounting principles and practices considering the point of view of various users.
  • Pursue best information and use it to create documents, databases, presentations, publications and spreadsheets using appropriate business office software.
  • Recognize and demonstrate work habits that model professional and ethical behavior in the workplace.

Occupational Outlook Handbook icon   Occupational Outlook Handbook

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Additional information and links coming soon.

Contact Information:

Kim Tetzlaff 
Kim S. Tetzlaff
Lead Instructor,
Office Systems Technology
(336) 838-6159